Job Title: Engineering Co-Ordinator
Location: Midlands
Job Type: 6 month (FTC)
Salary: £25,467
Hours - 40 hours per week
Job Summary:
You will ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary.
Key Responsibilities:
- Working with the relevant teams both internal and external to Airband to ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible.
- Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud)
- Liaising with external companies and agencies to facilitate the installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves.
- Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales.
- Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders
- Conducting utility/line searches when necessary to ensure the team are working safely.
- Report to the Network Delivery Manager daily on any issues/risks that may delay the agreed workflow with a more detailed report of work completion, achievements & issues as required.
- Working in accordance with the clients and customers Health and Safety requirements
- Schedule work tasks for all engineering teams on salesforce or equivalent systems, ensuring all work is accounted for and documented
- Speaking with site owners on occasions to book access and resolve any potential access issues
- Remaining up to date with relevant legislation and requirements pertinent to the activities of the Airband engineering teams
- Updating company reporting documents to disseminate information as required.
- Raise purchase orders when required and track through to delivery/completion
Key skill
- Facilitating the co-ordination and installation of Airband’s broadband delivery to customers, via the resolution of installation challenges
- Provide support and effective engineer coordination for all engineering teams.
- Work with all engineering teams to maintain a time critical, cost effective and customer centric workflow.
- Ability to communication with a broad customer base plus interdepartmental contacts.
- Ability to work with minimum supervision
- Work as part of a collaborative team.
- Be able to prioritise, organise and manage tasks.
- Good observational and analytical skills and a good eye for detail.
- Well-presented and have good presentation skills
Desirable:
- Street Works Unit 02 SLG
- LANTRA Traffic Management Scheme
What can Airband Offer you?
• Company Vehicle
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.