Come and Join us at Airband!
We have a great opportunity for talented Telesales Advisors to develop our customer base across our regions!
Are you and experienced telesales professional?
This is a permanent position offering a competitive salary £23,860 + OTE + benefits - we offer a Hybrid working model operating out of Droitwich.
You will be Developing relationships with potential customers in order to advise and sell Airband connectivity, whilst meeting or exceeding the sales team KPIs. Promoting Airband’s Reputation and Customer relationships.
The role will also contribute in generating sales for our business, being responsible for advising & closing sales over the phone whilst maintaining good customer relationships. If you have key skills in customer service and sales delivery we would like to hear from you.
More about Airband:
Airband is an internet service provider bringing highspeed broadband to rural communities from North Wales down to Devon and Somerset in the Southwest. Having built the network our strategic focus is to increase our customer connections, and we are looking for a talented individual to support us to deliver an excellent customer experience as we continue to scale.
Key Responsibilities:
- Follow-up website generated enquiries from potential customers
- Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order
- Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service.
- Take, record and process orders on our systems in person or over the phone/e-mail
- Go the “extra mile” to meet targets which providing exceptional service and advice.
- Maintain accurate customer records on CRM as well as other administrative tasks as required
- Accurate and timely reporting as required
- Promote a sales focused, goal driven approach whilst working as part of the wider Sales division.
What are we looking for?
Active listener with good sales ability - Patience and ability to engage with customers in conversation - Asking questions to understand customer requirements and close sales.
More about you:
- An excellent communicator with strong verbal and written skills.
- Punctual character with an eager drive to succeed by hitting sales targets
- A confident and resilient character with effective resolution skills.
- Exceptional understanding of Customer excellence.
- Ability to deliver credible service to a broad range of internal and external contacts/customers.
Airband Benefits
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment Agency support is not required at this time.